Handling Conflict in the Workplace

Handling Conflict in the Workplace
Conflict is a natural part of human interaction, especially in fast-paced and diverse workplaces. It often arises from differences in backgrounds, values, communication styles, and goals. While it may negatively impact productivity and morale, conflict can also drive innovation, collaboration, and growth when managed well. This session focuses on understanding conflict causes, learning practical resolution strategies, and using emotional intelligence to transform tension into teamwork
General Objective
To equip participants with the knowledge, skills, and emotional intelligence required to effectively identify, manage, and resolve workplace conflicts in a constructive and professional manner.